CUSTOMER FEEDBACK

The website is excellent, and the ability to browse and ‘shop’ online in a clear & simple fashion is great. The speed of contact and friendly service from the depot (Andy) when organising the delivery times was first class, and furthermore, the delivery took place on time, with the same friendly and efficient ease. All made for a very pleasant, smooth and confidence inspiring transaction, hence me feeling compelled to just drop you a line to say thanks for the excellent service. Hopefully, the fence will be lasting a while (!) so I won’t need to shop with you again in the near future, but you will certainly be my first call when I do, and I would have no hesitation in recommending you to friends and neighbours.
M.Elmes

A great product range – I ordered my goods on-line and they were delivered as promised – excellent service.
Alan

What a refreshing purchasing experience. I feel compelled to pen my thanks and gratitude for your recent service and supply of fencing and timber for my garden project. I am not local to any of your depots but after seeing your website then subsequently enquiring with you, and receiving excellent phone service from a gent called Dave, I decided to place my order with yourselves. You not only built my panels to order (I wanted tanalised you only stocked cellbronzed), but delivered within 6 days at a more than reasonable price at the time promised. A final big thank you to the delivery driver, he got up at the crack of dawn to make the delivery and when he arrived was cheery, good mannered and unloaded the stuff (with a little help from me) as required in lightning fast time. Give the lad a bonus! Many thanks once again, I shall certainly recommend your company and use you for any future timber projects.
D.Hardy

Just a quick thank you to the lads at Derby. When I went in to order my fencing they were great, they helped me load my van and the prices are very affordable. I will be back soon for some more, once I have taken the privet out! Thanks again lads.
M Hutchby

I just felt compelled to write and thank you all for a fantastic service. My products arrived the day after I placed my order and when it arrived I was amazed at the quality of the product for the price!! I had purchased some fencing previously from a very well know supplier and the quality wasn’t a patch on yours and it was much more expensive! So thanks again for a fantastic service, product and price. I will certainly not hesitate to recommend your company to others.
C Roberts

Great supplier, great communication and helpful staff – could not ask for more. Definitely, recommend and use again.
A McArthur

I ordered some Waneyedge panels online. They delivered when they said they would and I was pleased by the quality of the fencing panels, well made and sturdy and at a competitive price too. Thank you.
I Brown

Definitively recommend this company for its quality fence products and for the delivery of goods on time .The employees at the Birmingham branch give excellent customer service from the depot to the delivery driver.
S Khan

Ordered fence panels online, which in itself was quick and easy :-] I was contacted by Andy @ Birmingham branch who was very helpful in delivering the panels at my convenience. Great service, happy customer. Thanks.
N Hayes

Just received my fencing materials and I’m very pleased with the quality and the service of this company. I did a lot of research pricing materials and I can say this company wins quite easily. Thanks again, looking forward to a busy Easter.
Sharon Nicol

I took delivery of my fencing yesterday. More than pleased with the online quality, service and great price. Cheaper than local suppliers, even with the delivery cost. I will use your company again.
John Killen

Just a quick thanks for the very friendly, professional and good value service you provided. We have just installed our new garden fence and are thrilled with the results!
Anthony McCarrick

I would like to say how pleased I was with the service I received from your two ladies at the Ostmaston Road, Derby branch recently. Not only did they arrange to collect the items I required from another branch and telephoned me when they were in, but when unfortunately one of the items was warped [the gate] they arranged for your driver to collect and replace the item when he was next in the area even though my gardener had collected the goods himself and should have checked them better! I only got the name of the lady I spoke to on the phone, Mandy, but both ladies were very helpful and courteous both on the phone and in the shop when I called in and I am happily recommending you to everyone I talk to. My gardener had not used you before and was very impressed with the quality and availability of the stock and the general tidiness of the yard and says he will definitely be using you again.
Sheila Price, Alfreton

I can’t recommend Grangewood at Swadlincote highly enough. I ordered panels on Wednesday and had them delivered today (Thursday). They even put me in touch with somebody to fit them for me & take away my old panels. Super fast service, and friendly staff. Huge thank you.
Mrs Taylor

Hi, I would like to say thank you to everyone at Grangewood, the customer support was excellent. Especially Jamie who went the extra mile and got me the panels I needed on the day I wanted. You really need to consider delivering to the Wiltshire areas and letting people know that the domed close board panels are only made to order. Would certainly recommend and have done so already.
Chris Smy 27/10/2014

I had been told that I could not get delivery until after Christmas, this was at about 10 in the morning (17.12.13). After a little pleading! the lady dealing with me said she would take the order and see what could be done. I received a call at 3 in the afternoon to tell me that the panels were on their way. Absolutely brilliant service, would recommend to anyone and will use again, many thanks.
R Scattergood 18/12/2014

The quality of the fence panels ordered was excellent and the speed with which they were delivered was amazing. The two delivery guys were really polite and helpful and nothing was too much trouble for them. I would definitely use and recommend Grangewood.
Melanie Parkin 18/02/2015

FENCETASTIC! I’ve just taken delivery of four Waney lap fence panels and now wish I’d replaced the whole nine panels. The quality is amazing and the cost was one of the best I could find. You know straight away when you go to pick up the panel that these are very, very good quality. Well made and robust as well as looking good. I’ll be back in touch shortly to get the rest of the fence. Great product, so glad I’ve found you.
Kevin Sawyer 06/03/2015

From start to finish dealing with Grangewood has been a pleasant, easy experience. We would definitely use again and I would have no hesitation in recommending them to others. Excellent all round. Thank you.
Elizabeth Slater 02/05/2015

Further to my email and phone call this morning, I just wanted to say thank you very much for putting the boards at the rear of my father’s house due to his health problems. Mum says your men were very helpful. Thank you.
Mary Imber 20/06/2015

I would like to highlight the fantastic service I have received from you and your staff at Grangewood – Castle Gresley. For the past 8 weeks, I have been making improvements to my garden, these include fitting bespoke made to measure wooden gates, trellis to compliment a curved walled garden, erecting new willow fencing and building numerous wooden planters from wood sleepers. From the very first moment you and your staff have provided a faultless service – your knowledge, honest advice and guidance are priceless. The quality of your materials is second to none and the bespoke wooden gates are handcrafted to perfection. It is rare to find such service and standard and I would like to share my appreciation and recommendation with this review.
Dave Twyford 30/06/2015

We have used Grangewood at Swadlincote for over 5 years and have found their range of products to be extensive, good quality and competitively priced. We find their staff knowledgeable, friendly and very helpful when providing solutions to bespoke fencing work.
Andrew Heath 11/07/2015

I bought £200 worth of timber today at the Birmingham branch in Coleshill. Delivery was to be Thursday, but a delivery slot was found today which resulted in the order getting to its destination before me. Thanks all round. Good service.
M Walpole 21/07/2015

This is the first time i used this company, I live in Reading, I had 24 panels to replace along with concrete posts, gravel boards and post crete, the website is easy to navigate and there is plenty of choice. The staff in the office to the lorry driver were all very pleasant to deal with and they kept me informed all through the process of my order. When the fences arrived i was more than impressed with the quality. Great company, you won;t go wrong using this company. I calculated my panels short by 2 so need to wait until i have another order before ordering and paying the delivery charge, would definitely recommend and use again. Well done to you all.
Yvonne Parks 28/07/2015

Very pleased with closeboard panels sturdy and well made. Delivery driver very pleasant and helped me carry panels into the back garden. No hesitation in using this company for any future purchases.
Paul Adams 17/08/2015

Would just like to say the service from Grangewood Fencing is second to none. I ordered 5 fence panels at 09:30 and they were delivered at 11:30. The lad who delivered the panels was really polite and unloaded the panels and put them where I asked no questions asked, he was also very careful. The fence panels themselves seem to be top quality, well made and very sturdy. Much better than some panels I have had in the past from larger high street DIY stores, and a price they can’t get close to. Thank you Grangewood, I will definitely be using you in the future and recommend you.
Carl Sims 18/08/2015

Just had to leave this feedback today, looked online and decided to call Swadlincote branch to ask a few questions. Gentleman took my order and was delivered TWO hours later, yes TWO hours. Brilliant service, many thanks.
Colin Smith 18/08/2015

Fencing panels delivered on the day promised by a delivery driver who was courteous, pleasant and efficient. Panels are now in situ, having fitted perfectly between existing concrete posts. The transaction was also made trouble free on a website that was easy to navigate. Job well done.
E Wythe 28/08/2015

It was a worry using the internet to order hundreds of pounds of fence panels from a company I didn’t know, but the service proved to be swift and professional, and the competitively priced 5ft closeboard panels I ordered are well-made. I’m also happy with the wooden fence posts I bought from Grangewood. The delivery driver was polite, friendly, and helpful.
Robert 19/09/2015

Just taken delivery of a small order of fencing. I asked for a 1 hour time slot got it bang on. The driver was polite and helped me carry my order to where I wanted it stacking. The panels are first class, well made and exact to size all in all I am well pleased with the quality of both the products and service I would recommend this company to anyone.
D Tomkins 01/10/2015

Excellent quality products and fabulous service. Closeboard panel, closeboard gate, closeboard wood lengths and trellis. Ordered from Derby. All excellent cut above quality and service was brilliant from ordering, to follow up call to arrange delivery. Delivered on time and to date, only my wife home and the delivery chap was very happy and pleasant and helped her. I cannot fault the service or the company. Would not hesitate to recommend.
M Newby 23/05/2016

Great Service. I was not sure who to buy from on-line but made the right choice. The speed of service was very fast and product is of good quality. Customer service also very helpful.
14/07/2016

Amazing Service & Value. I would like to thank Grangewood for the amazing customer support and service I received during and after ordering 11 sleepers. I feel the representative I spoke with in customer service, and also the delivery driver went above and beyond what I would consider as good customer service. The sleepers I received were in great condition and they were by far the lowest price I had discovered. I would most certainly recommend Grangewood for great service, great material, and great value.
02/08/2016

I ordered some half round logs for a bird watching hide I’ve built for a customer. Swift prompt delivery, driver was very helpful and very competitive price. Will use again.
TC Witton 05/09/2016

After over 30yrs in Landscaping we discovered Grangewood Fencing just a few years ago and found them most helpful and easy to deal with, supplying good reliable products, hence they are now our main supplier for fencing products. In the trade or not I highly recommend them.
16/11/2016

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